Kingsport celebrates 20,000 resolved issues through city app

The city of Kingsport is celebrating resolving more than 20,000 citizen issues through the Connect Kingsport app. Since it was launched two years ago, the Connect Kingsport app has become the quickest and easiest way for citizens to report non-emergency concerns in more than three dozen categories, including drainage issues, dead animal removal, graffiti, potholes, water leaks, high grass and sewer backups. The app also provides direct links to the city’s website, leaf line, animal services, CivicRec, KATS, building and planning departments, and provides a calendar of city events. The app’s GPS feature allows residents to give their exact location and citizens can also upload pictures or videos to aid in their request. The app allows them to track progress for requests both they and other citizens have submitted until issues are resolved. At city hall, this information can also help employees identify hot spots, increases productivity, helps prioritize projects, and can provide data points to guide infrastructure investments.