Call center company to expand in Bristol, Kingsport

Advanced Call Center Technologies will create 650 new jobs at two locations in Tennessee. The employee-owned company announced it will be expanding to Bristol and Kingsport. ACT’s expansion in the region will create 350 new jobs at its Kingsport facility and 300 jobs in Bristol. In addition to the new facilities, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area. Founded in 1997, ACT is a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients. In addition, ACT serves a broad range of verticals including healthcare, telecommunications, banking and finance, retail, digital experience and more, and can customize programs to client requirements.